Holiday Inn Express Hotel & Suites Swansea, an IHG Hotel
Apa Kata Tetamu
Breakfast was better than expected. I liked that there was a hot option every morning. the breakfast area we very clean and well maintained. The staff were really friendly and helpful. The entire hotel was kept very clean.
Foxym
Oktober 2024
Familiarity (have been before many times prior to my last visit in 2015) loved the coffee, staff were nice
Stephanie
Ogos 2024
The people were wonderful. Lobby was inviting opening into a large breakfast area with hot coffee/decaf, teas & cocoa available 24/7. Room was excellent, big, updated, and beautiful with very clean bath area stocked with brand name soaps, shampoo etc. in dispensers. The beds and pillows were super comfy.
Mabs
Januari 2025
I had a handicap room it was very spacious bed super comfortable place really quiet
Cynthia
Januari 2025
The hotel was very clean and conveniently located to the highway
Christine
Januari 2024
Comfortable bed, clean linens. The breakfast included omelets that were fresh and tasted wonderful. Front desk kindly switched me to a king bed when I told them I didn't need 2 queens as my traveling companion backed out. The room was huge.
Mary
Oktober 2023
I loved how me and my husband had the whole pool to our selfs . Breakfast was so yummy I loved that they had different type of milks
Jesse
Januari 2025
Michelle at the front desk was fabulous! She was kind to every customer in line and over the phone. I witnessed 3 guests standing in line while a customer was with her over the phone. I understood that the customer needed a cancellation refund but they made the reservation through a 3rd party. Michelle has been very polite to the person she spoke to over the phone who at the end turned out calling the wrong hotel. I remember at the end of the call, she asked the person on the phone to call her back if they need her! I have never seen such an exceptional customer service. After the call ended, Michelle served 3 guests in line very efficiently: 1/ She apologized for the wait 2/ She was multi task skilled employee 3/ she had the papers and cards ready for us all we needed is initials and signing. she was fantabulous!
Said
Jun 2023
Of course it is a fairly new location very close to where I needed accommodations and worked out very well for parking the trailer we had in tow. The breakfast had a fantastic selection especially excellent hot foods. Will definitely consider staying here again. it was a very pleasant stay I must mention that I was a little disappointed when I asked if they offered extended stay visits and said they do not have that type of a facility at that location It would be my first choice for future visits when staying for a much longer period of time. I would need something with kitchenette facilities. It seems like many truckers and people visiting to work in the area use this location as I saw laundry facilities available for a small fee. That is an awesome idea Maybe some day extended stay facilities could be considered. that would be fantastic. thank you for a very pleasant stay.
David
Mei 2023
The entire stay was lovely. Great parking. Alot of time for breakfast. Staff was polite.
Drummond
April 2025
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